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ABOUT US

Genesis Finance is a trading name of Hyundai Capital UK Limited - the captive finance provider for Genesis Motor UK.

 

Hyundai Capital, established in 2012, is a major player in the UK's financial landscape. As a trusted provider, we offer competitive finance and insurance solutions to over 160 retailers within the Hyundai franchised network. Our commitment to transparency and compliance is evident through our membership in the Finance & Leasing Association, where we adhere to their Lending Code. For comprehensive information on car finance, visit their website at fla.org.uk.

We operate under the regulatory oversight of the Financial Conduct Authority (FCA), with an Authorised Firm Reference Number of 581186. You can verify our credentials on the FCA register at www.fca.org.uk/register or by contacting the FCA directly at 0800 111 6768.

 

Additionally, select services fall under the protection of the Financial Ombudsman’s Scheme details can be found at financial-ombudsman.org.uk. Our dedicated Customer Services team operates from Redhill, Surrey, while our Business Development team covers the United Kingdom. 

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SPECIALIST AUTOMOTIVE FINANCE (SAF) APPROVED

Specialist Automotive Finance (SAF). launched by the Finance & Leasing Association (FLA) in 2007, is a programme designed to raise professional standards and enhance consumer confidence in motor finance. 


Genesis retailers, all SAF approved, provide expert guidance to help you make informed decisions about financing your new Genesis.

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Hcuk Genesis About Principles

OUR SIX KEY PRINCIPLES

We operate under the following principles to ensure we treat our customers fairly at all times:

  1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

  2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

  3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

  4. Where consumers receive advice, the advice is suitable and takes account of their circumstances.

  5. Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

  6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint
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