ACCESSIBILITY
At Genesis Finance, we’re committed to creating an inclusive environment where all customers feel welcome. Whether you’re experiencing sight loss, visual impairment, or challenges with hearing or speech, we believe in providing equal access to our products and services.
OUR WEBSITE IS DESIGNED TO BE AS ACCESSIBLE AS POSSIBLE
- We make sure that navigation through the site works in a consistent way
- We use large font sizes to make it easy to read
- We never use colour as the only way to convey information
YOU CAN CHANGE YOUR INTERNET BROWSER'S TEXT SIZE
If you find that the words on our websites are too small or difficult to read you can change them.
For detailed guides on how to do this, follow the links below for your internet browser.
CHANGING TEXT SIZES IN SAFARI
A detailed guide for changing our website's text size using Safari is linked to on the button below:
CHANGING TEXT SIZES IN FIREFOX
A detailed guide for changing our website's text size using Firefox is linked to on the button below:
CHANGING TEXT SIZES IN MICROSOFT EDGE
A detailed guide for changing our website's text size using Microsoft Edge is linked to on the button below:
CHANGING TEXT SIZES IN GOOGLE CHROME
A detailed guide for changing our website's text size using Google Chrome is linked to on the button below:
USE SIGNVIDEO TO CONTACT US USING BSL
You can now contact us using British Sign Language (BSL) through SignVideo, which connects you with a qualified and registered interpreter, who will interpret the conversation through to one of our advisors.
If at any point during the interaction with the interpreter, you feel uncomfortable, you can end the conversation and communicate to us directly via email or your preferred communications choice, to let us know your concerns. We will make sure we will address these and re-organise the session, as needed.
THINGS TO BE AWARE OF BEFORE USING SIGNVIDEO
SignVideo is available Monday to Friday, 8am to 6pm.
The first time you use SignVideo you’ll be asked to install technology called a plug-in on your computer. It will help with the video quality and make sure your calls are secure. You only need to do this once.
This service is available for all account servicing, and we’ll be able to help with many of your day to day queries and transactions. Remember, please be cautious with your account details. The interpreter will help deal with your request in a safe and secure way. Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and Genesis Finance for quality and monitoring purposes.
SignVideo is supported on the following operating systems:
- iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
- IE 9-11 or Firefox (for Windows), Safari for Mac
- Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)
For troubleshooting or technical guidance about SignVideo, please contact help@signvideo.co.uk
USE SIGNVIDEO NOW
You can click the button below to open SignVideo in a new window, where you'll be connected by secure video link to a fully qualified and registered SignVideo interpreter. Let them know you want to speak to Genesis Finance.
Please make sure you have any details you might need before connecting to this service. You'll need details of your finance agreement to identify yourself to us and it'll help you get through to the right person quickly.
IF YOU'RE STILL STRUGGLING, HERE'S SOME EXTRA HELP
USE ADOBE ACROBAT'S FEATURES TO HELP
You’ll need Adobe Acrobat to view and print some of our documents which are in PDF format. Adobe’s website can help if you’d like to read PDF documents with a screen reader.
TALK TO US
If you have any questions or suggestions about anything to do with accessibility please get in touch by following this link to contact our Customer Services department.