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Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.
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We understand that although some contract management tasks can be done online, there will be times that you just need to speak with someone.
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Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
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