HELP & SUPPORT
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If you need help or have a question, please open our online chat for assistance.
GOT A QUESTION?
Got questions? We've got answers. Explore our FAQs and find what your looking for quickly, if you don't see your question please contact us - we're here to help.
MANAGE YOUR ACCOUNT
Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.
HAVE A COMPLAINT?
The fair treatment of our customers is very important to us. If you are less than satisfied we want to know so that we can put things right.
GET IN TOUCH
We understand that although some contract management tasks can be done online, there will be times that you just need to speak with someone. The below contact details are for our PCP and PML customers. If you're a PCH customer you'll need the contact numbers lower down.
Christmas and New Year opening hours
- 24th December: 9am-3pm
- 25th December: CLOSED
- 26th December: CLOSED
- 27th December: 9am-5pm
- 28th December: 9am-12:30pm
- 29th December: CLOSED
- 30th December: 9am-5pm
- 31st December: 9am-3pm
- 1st January: CLOSED
- 2nd January: 8am-6pm
- 3rd January: 8am-6pm
- 24th December: 9am-3pm
- 25th December: CLOSED
- 26th December: CLOSED
- 27th December: 9am-5pm
- 28th December: CLOSED
- 29th December: CLOSED
- 30th December: 9am-5pm
- 31st December: 9am-3pm
- 1st January: CLOSED
- 2nd January: 9am-5pm
- 3rd January: 9am-5pm
- 24th December: 9am-3pm
- 25th December: CLOSED
- 26th December: CLOSED
- 27th December: 9am-5pm
- 28th December: CLOSED
- 29th December: CLOSED
- 30th December: 9am-5pm
- 31st December: 9am-3pm
- 1st January: CLOSED
- 2nd January: 9am-6pm
- 3rd January: 9am-6pm
- 24th December: 9am-4pm
- 25th December: CLOSED
- 26th December: CLOSED
- 27th December: 9am-5:30pm
- 30th December: 9am-5:30pm
- 31st December: 9am-4pm
- 1st January: CLOSED
- 2nd January: 9am-5:30pm
- 3rd January: 9am-5:30pm
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
PERSONAL CONTRACT PURCHASE & PERSONAL MOTOR LOAN CUSTOMERS
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
8am – 6pm
Saturday:
9am – 1:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5pm
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
PERSONAL CONTRACT HIRE CUSTOMERS
The below contact details are for our PCH customers. If you are a PCP or PML customer please refer to the contact numbers above.
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
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