MANAGE MY CONTRACT
PERSONAL MOTOR LOAN (PML)
It's easy to manage your loan agreement online with Genesis Finance. Whether its updating your details , making a payment or requesting a settlement figure, we try to make things as simple as possible.
PAYMENTS
You can make a payment toward your contract, request a change in payment date or clear your vehicle finance online. For queries regarding your payments, visit our FAQ page or contact our customer service team.
CHANGE PAYMENT DATE
Click here to request a change to your payment date. Please note this can only be done once in a 12 month period.
CHANGE PAYMENT DATE
If you would like to change the date on which we take payment from your account, please note the following:
- You may only change your payment date once in a 12 monthly period
- The first change after the inception of your agreement will be free. For further changes a fee of £25.00 will be charged, payable by card before the change is made
- The change cannot be made within four working days of your payment date
YOUR CONTRACT
If you need to contact us regarding your contract, please use the online forms provided below. For further support, please refer to our FAQ page or contact our customer services team.
YOUR DETAILS
We understand that your details may change over time. You can inform us of any changes to your personal details, bank details, or arrange a Power of Attorney online. For further support, please refer to our FAQ page or contact our customer services team.
Change in circumstances
Explore our resources to help you navigate life changes and their financial implications with confidence and clarity.
Find your Retailer
Enter your postcode and find your local Genesis retail partner by using the online locator.
HAVING ACCESSIBILITY TROUBLES?
Discover our accessibility tools to help you navigate the site with ease and confidence.
FREQUENTLY ASKED QUESTIONS
Here are some of the most commonly asked questions relating to PML. You can find more questions across a range of topics on our dedicated FAQ's page
You have the right to partially settle your agreement at any time.
You can make a payment using internet or telephone banking, debit or credit card, Chaps or a Cheque payment:
Please make sure you get in touch either before or after you’ve made the payment as this will stop the payment being returned back to you.
If you wish you may change the date on which we take payment from your account, please note the following:
- You may only change your payment date once in a 12-month period
- The change cannot be made within 4 working days of your payment date
- You may change your payment date at any time up until the balloon due date
- Your payment date can only be changed once in the entire life of your agreement, as this would affect the Guaranteed Future Value of your vehicle
If you would like to request a change to your payment date please complete and submit the form here:
Yes, you can settle your agreement at any time and there is no penalty charge for doing so. In order to understand how much this will be, simply request a settlement figure below:
If you are struggling to afford your repayments, we're here to help. Please visit our dedicated Money Worries page below for guidance and support
Should your financial position change in a way that will affect your ability to make your monthly repayments it is extremely important you contact us immediately. If we are made aware of your circumstances as soon as possible it is likely we will be able to help you find a solution.
In all such instances please contact our specialist Arrears Management department on 0800 085 1744
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
CONTACT US
If you prefer to talk to someone, please contact us directly.
MAKE A COMPLAINT
The fair treatment of our customers is very important to us. If you are less than satisfied we want to know so that we can put things right.