Welcome to Genesis Finance
At Genesis Finance, we're committed to helping people prosper by acting responsibly and being simple, personal and fair in everything we do. To get the most out of being with us take a look below at our top tips for managing your account.
Let's get you started
Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible
Change payment date
Click here to request a change to your payment date. Please note this can only be done once in a 12 month period.
CHANGE PAYMENT DATE
If you would like to change the date on which we take payment from your account, please note the following:
- You may only change your payment date once in a 12 monthly period
- The first change after the inception of your agreement will be free. For further changes a fee of £25.00 will be charged, payable by card before the change is made
- The change cannot be made within four working days of your payment date
- Your payment date can only be changed once in the entire life of your agreement as this would affect the Guaranteed Future Value of your vehicle.
OUR FEES
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
| Monthly arrears fee*** | £12.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period.
The charges detailed within this document are correct as of 1st August 2024. Genesis Finance reserves the right to amend these fees at any time.
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
MOST FREQUENTLY ASKED QUESTIONS
Your payments will usually begin one month after your agreement start date. This date can be found on the first page of your agreement.
You have the right to partially settle it at any time. Please contact our Customer Services department on 0800 085 2054* for further information.
*Calls from UK landlines and mobiles are free
Unfortunately we are unable to change the agreed annual mileage on a Personal Contract Purchase agreement as it is taken into consideration when calculating the Optional Final Payment of your vehicle at the outset of your agreement. If you are concerned about your mileage please in the first instance contact your Genesis Personal Assistant.
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.