MANAGE MY CONTRACT
PERSONAL CONTRACT HIRE (PCH)
It's easy to manage your lease agreement online with Genesis Finance. Whether you want to make a payment, change your personal details or end your contract early, we try to make things as simple as possible.
PAYMENTS
You can make a payment toward your contract, manage your arrears, request a change in payment date, or request an early termination of your contract online. For queries regarding your payments, visit our FAQ page or contact our customer service team.
MANAGE YOUR ARREARS
Call 0800 092 8147
Opening Hours:
Monday-Friday 9:00-17:30.
*Calls from UK landlines and mobiles are free
YOUR CONTRACT
If you need to contact us regarding your contract, please use the online forms provided below. For further support, please refer to our FAQ page or contact our customer services team.
YOUR DETAILS
We understand that your details may change over time. You can inform us of any changes to your personal details, bank details, or arrange a Power of Attorney online. For further support, please refer to our FAQ page or contact our customer services team.
Change in circumstances
Explore our resources to help you navigate life changes and their financial implications with confidence and clarity.
End of Contract process
We want to make the process of handing back your car as simple and transparent as possible. Click to find out more information on the process and what you need to be aware of.
HAVING ACCESSIBILITY TROUBLES?
Discover our accessibility tools to help you navigate the site with ease and confidence.
FREQUENTLY ASKED QUESTIONS
Here are some of the most commonly asked questions relating to PCH. You can find more questions across a range of topics on our dedicated FAQ's page
Yes, you can increase or decrease your annual mileage allowance once you have paid a minimum of 3 monthly rentals. If you are within the last 3 months of the term of your agreement you will not be able to modify your mileage.
You can request a mileage modification by completing our online form. However, you can only request up to 2 changes during the term of your agreement.
The date on which we take payment from the account can be changed. You can select one of the following dates, 8th, 16th, 24th or 31st.
If you would like to request a change to your payment date please complete and submit the form by clicking the button below.
Yes you can. If you do wish to end your agreement early submit the form below to request a quote.
Please be aware you will be liable for up to 50% of your remaining rentals plus any potential excess mileage, and damages outside of the BVRLA Fair Wear and Tear standards.
If you are struggling to afford your repayments, we're here to help. Please visit our dedicated Money Worries page below for guidance and support
We want to make the process of handing back your vehicle as simple and transparent as possible. You can find out more information on the process and what you need to be aware of by visiting the page below
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
CONTACT US
If you prefer to talk to someone, we're here to help
MAKE A COMPLAINT
The fair treatment of our customers is very important to us. If you are less than satisfied we want to know so that we can put things right.